Returns & Refund Policy
This Returns & Refund Policy explains the conditions governing returns, exchanges, refunds, and the Magniflex Comfort Guarantee Program for purchases made through Magniflex Canada.
MAGNIFLEX COMFORT GUARANTEE PROGRAM
At Magniflex, we believe that exceptional sleep is a personal experience.
Our Comfort Guarantee Program is designed to provide customers with the confidence, support, and flexibility needed to properly adapt to their new sleep system, while preserving the premium service and craftsmanship standards of the Magniflex brand.
ELIGIBILITY
The Magniflex Comfort Guarantee applies exclusively to first-time mattress purchases made directly through Magniflex Canada online channels or participating Magniflex flagship and retail locations.
The program applies only to mattresses and does not apply to:
- pillows
- toppers
- foundations
- adjustable bases
- bedding and accessories
- floor models
- clearance items
- final sale products
- commercial or hospitality purchases
All the above categories are considered final sale and are not eligible for the Comfort Guarantee Program.
ADJUSTMENT PERIOD
The body may require time to properly adapt to a new sleep surface and support system.
For this reason, customers are required to use their mattress for a minimum of 30 nights before requesting a comfort adjustment, exchange, or return evaluation.
Comfort Guarantee requests must be submitted between the 31st and the 90th night following the date of delivery. Requests submitted before the initial 30-night adjustment period or after the expiration of the 90-Night Sleep Trial will not qualify for the Program.
COMFORT CONSULTATION & ADJUSTMENT
At Magniflex, our priority is to help customers achieve the ideal comfort experience before considering a mattress return.
Our team may recommend personalized comfort solutions, including:
- Dual Core configuration adjustments
- comfort optimization recommendations
- topper solutions
- alternative comfort levels
- model exchanges
For Dual Core models, customers are encouraged to first experience alternative internal core configurations before proceeding with a return request.
EXCHANGE PROGRAM
If, after the adjustment period, the comfort experience is still not satisfactory, Magniflex may authorize a one-time comfort exchange toward another Magniflex mattress model or comfort level.
Exchange requests are limited to one exchange per household/order.
Any replacement mattress received through the Comfort Guarantee Program will be considered final sale and will not qualify for additional exchanges or future comfort guarantees.
MATTRESS CONDITION REQUIREMENTS
To qualify for the Comfort Guarantee Program, the mattress must:
- be in clean and sanitary condition
- be free of stains, odors, burns, tears, or damage
- have been properly supported
- have been used with a mattress protector
Magniflex reserves the right to deny requests for products that do not meet these conditions.
DELIVERY, RETURN & LOGISTICS COSTS
Original shipping charges and any additional delivery services selected during checkout are non-refundable, unless otherwise required by applicable law.
For approved exchanges or returns, Magniflex will coordinate the pickup and logistics process.
Please note that return shipping fee of 320$ and logistics costs are the responsibility of the customer and will be deducted from any applicable refund.
Additional pickup or service fees may apply depending on location and service level required.
RETURN EVALUATION & REFUNDS
Should comfort adjustment solutions not resolve the issue, Magniflex may evaluate and authorize a return request.
Approved refunds will be processed only after the product has been received and inspected by Magniflex or its logistics partners.
Refunds will exclude:
- original delivery charges
- return shipping cost (320$) and logistics costs
- any applicable service fees
OTHER PRODUCT CATEGORIES
Products not included in the Comfort Guarantee Program are subject to the following conditions:
Adjustable Bases & Foundations
These items are not eligible for return. However, in case of product defects or technical issues, customers are encouraged to contact Magniflex. Our team will coordinate support directly with the manufacturer to ensure proper assistance.
Pillows, Toppers, Protectors, Bed Linens & Accessories
Due to the personal and hygienic nature of these products, returns are accepted only in the event of manufacturing defects or damage upon delivery.
PURCHASES THROUGH AUTHORIZED RETAILERS
For purchases made through authorized Magniflex retailers, all return and exchange requests must be handled directly with the retailer, in accordance with their specific store policies.
FLAGSHIP EXPERIENCE & FLEXIBILITY
For purchases completed through Magniflex flagship locations, our Sleep Consultants may provide additional personalized assistance and post-purchase comfort guidance as part of the in-store premium experience.
While this program provides general guidelines, certain situations may be evaluated individually to ensure the best possible customer experience.
PROGRAM CONDITIONS
The Magniflex Comfort Guarantee is non-transferable and applies only to the original purchaser.
Magniflex reserves the right to refuse service in cases of suspected abuse, misuse, or fraudulent activity.
Magniflex reserves the right to modify, update, or discontinue this program at any time without prior notice.
CONSUMER RIGHTS
Nothing in this Returns & Refund Policy limits, excludes, or modifies any rights or remedies that cannot be limited or excluded under applicable Canadian federal or provincial consumer protection laws. If any provision of this Policy conflicts with mandatory consumer protection legislation, the applicable law will prevail to the extent of the conflict.
CONTACT INFORMATION
For any questions or assistance, please contact:
Distribution Magniflex Canada
3220 Dufferin Street, Unit 3
Toronto, Ontario M6A 2T3
Canada
Phone: +1 (786) 233-8805
Email: customercare@magniflex.us