Shipping methods

This Shipping Policy applies to orders placed through the Magniflex Canada website at www.magniflex.ca. It should be read together with our Terms of Service, Return Policy, and Warranty Policy.

1. Shipping Within Canada

Magniflex ships to eligible delivery addresses throughout Canada and offers free standard shipping on all orders delivered within Canada.

Certain remote areas or locations with limited carrier access may be subject to longer delivery times or delivery restrictions. Where applicable, Magniflex will contact the customer before shipment to discuss available delivery options.

We do not currently ship orders placed through the Canadian website to addresses outside Canada.

2. Order Processing

Orders are processed Monday through Friday, excluding statutory holidays.

After an order has been placed, you will receive an electronic order acknowledgement or confirmation at the email address provided during checkout.

Order processing may include payment authorization, address verification, inventory confirmation, and fraud-prevention checks. An order acknowledgement does not necessarily confirm that the order has been accepted or shipped.

Once the order has been processed and prepared for shipment, you may receive a shipping confirmation containing available tracking or delivery information.

3. Estimated Shipping Times

Shipping and delivery times vary depending on the product category, product availability, delivery address, and carrier capacity.

Unless otherwise stated, the following estimated shipping times apply after the order has been confirmed and processed:

Mattresses and Pillows

• In-stock products: normally ship within forty-eight (48) hours.
• Out-of-stock products: normally ship within four (4) weeks.

Toppers

• Normally ship within twenty-four (24) to forty-eight (48) hours.

Adjustable Bases

• Normally ship within four (4) to five (5) business days.

These estimates refer to the time required for the product to leave our warehouse and do not necessarily represent the final delivery date.

Orders containing multiple products may be shipped separately and may arrive at different times.

4. Delivery Estimates and Delays

All shipping and delivery dates are estimates unless Magniflex expressly confirms a guaranteed delivery date in writing.

Delivery may be delayed due to circumstances including:

• product availability;
• carrier capacity;
• weather conditions;
• labour disruptions;
• holidays;
• transportation delays;
• remote delivery locations;
• inaccurate or incomplete delivery information;
• restricted property access; or
• other circumstances beyond Magniflex’s reasonable control.

Where reasonably possible, we will provide updated information if we become aware of a material delay.

Nothing in this Shipping Policy limits any cancellation, refund, or delivery rights that cannot lawfully be excluded under applicable Canadian provincial or federal consumer protection legislation. Canadian consumer legislation may provide specific cancellation rights where goods are not delivered within the period required by law. 

5. Delivery Information and Customer Responsibilities

You are responsible for providing a complete and accurate:

• recipient name;
• delivery address;
• telephone number;
• email address; and
• any access information reasonably required to complete the delivery.

Please review this information carefully before submitting your order.

Contact us as soon as possible if you need to correct your delivery information. We cannot guarantee that an address can be changed once the order has entered processing or has been transferred to the carrier.

Additional delivery or rescheduling charges may apply when permitted by law and where a delivery cannot be completed because:

• the address provided was incorrect or incomplete;
• access to the property was restricted;
• the customer was unavailable after reasonable delivery notice;
• delivery was refused; or
• a new delivery appointment was required.

6. Tracking and Delivery Confirmation

Where tracking is available, the relevant information will be provided by email after the order has shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Delivery procedures may vary depending on the product, carrier, destination, and service selected. A signature, scheduled appointment, or other form of delivery confirmation may be required for certain orders.

Unless otherwise stated, all orders are shipped using standard ground transportation and are delivered curbside only. Delivery personnel are not responsible for bringing products inside the residence, unpacking, assembly, installation, or removal of existing products.

7. Missing, Damaged, or Incorrect Deliveries

Please inspect the shipment promptly after delivery.

If the product or packaging appears visibly damaged at the time of delivery, note the damage on the carrier’s delivery documentation where possible and retain the original packaging.

Contact Magniflex promptly if:

• your order has not arrived;
• tracking information indicates delivery but you cannot locate the shipment;
• the shipment appears damaged;
• part of the order is missing; or
• you received an incorrect product.

Please provide your order number, a description of the issue, and photographs where relevant.

Reporting a delivery issue promptly helps us investigate the matter with the carrier. Nothing in this section limits any legal remedies available for products that are damaged, defective, materially misdescribed, or not delivered.

8. Order Changes and Cancellations

Contact us promptly if you wish to request a change or cancellation.

We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.

Any cancellation or refund rights are subject to our Return Policy and applicable Canadian consumer protection legislation.

9. Contact Information

For assistance regarding an order, shipment, or delivery, please contact:

Distribution Magniflex Canada
3220 Dufferin Street, Unit 3
Toronto, Ontario M6A 2T3
Canada

Phone: +1 (786) 233-8805
Email: customercare@magniflex.us